Outsourcing management of your contact center with ISPL offers the following benefits:

• Competitive Pricing:
  
  IIC uses an offshore model for contact center management. Our offshore contact centers (ISPL) are located in Hyderabad, India - the center of India's high tech industry. Our offshore contact centers provide services equivalent in quality to domestic contact centers at significant savings.
   

• Flexibility:
  
  When you enter into a contact center management agreement with ISPL, you can be assured that you will pay only for the services you need, while having the flexibility to rapidly modify your contact center service capabilities.
   

• Guaranteed Performance:
  
  ISPL guarantees that our contact center services will meet or exceed industry performance standards. Our established process improvement methodology ensures that we will continue to meet changing industry standards.
   

• State-of-the-art Technology:
   
  ISPL understands that world class contact center performance requires state-of-the-art technological infrastructure. We rely on best-of-breed hardware systems, software tools, and telecommunications infrastructure to deliver the level of service your customers require.
   

• Complete Control: 
  
  Our success has been built upon our reputation for superior customer service. We use a partnership model to deliver all of our contact center outsourcing services, ensuring that you retain complete control over your contact center.
   

• Security:
  
  We understand that trust is essential to your relationships with your customers and with us. We have implemented state-of-the-art physical and network security measures and we have developed robust security policies and procedures to ensure the integrity of the customer information that you entrust to us. We routinely audit our security measures to ensure that they are effective.
   

• Reliability:
  
  When outsourcing a critical business function such as contact center management, you need to be sure of the reliability of your outsourcing partner. IIC has been providing IT services to Fortune 100 corporations for over 15 years. In addition to our extensive history of client satisfaction, we offer the assurance of financial stability (highest rating of 4A1 by Dun and Bradstreet).

ISPL's Contact Center Management Model 

ISPL's contact center management model is built upon three integral components: infrastructure, human resources, and our contact center management methodology.

For more information, please visit www.beaconglobalservices.com.