Human Resources

ISPL understands that the satisfaction of our customers is dependent upon the experience they have interacting with the customer service representatives (CSRs) who staff your contact center. We assure your customers of a satisfying contact center experience by hiring only the most highly skilled CSRs to work in our state-of-the-art facilities. We recruit our CSRs from an extensive Indian work force that features low labor costs, extensive technical training, and outstanding English language skills.

After we hire CSRs, we put them through a comprehensive training program that enhances their language skills and instills in them a thorough understanding of U.S. business practices and customer service standards. After they are assigned to your contact center, they are trained to meet your specific requirements. This training enables our CSRs to function as an extension of your business, ensuring that our relationship is transparent to your customers.

We take equal care in hiring our local contact center operations management team. Our contact center managers are recruited from the best management institutes in the country. After hiring, we train our operations managers in our contact center methodology, our performance benchmarking standards, and our process improvement system.

Our senior management team for contact center is located in the U.S. to facilitate interactions with our clients. Our senior management team averages more than ten years experience in IT services management. Most of our senior managers also have extensive technical backgrounds in telecommunications and computer hardware or in software development. Their experience and expertise guarantees your satisfaction with ISPL's contact center outsourcing services. 
 
For more information, please visit www.beaconglobalservices.com.