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Communication and Telecom Infrastructure
We have architect network between India and the US . Our current capability of
2Mbps bandwidth for VPN and 256 Kbps of Internet bandwidth provides a distinct competitive advantage in the industry. Dedicated VOIP link between Head office to branch office.
VPN (Virtual Private Network)
ISPL has 2 Mbps of bandwidth for 120 seater Inbound and Outbound call center.
It is 24/7 facilities for the USA Customers for different Campaigns with a voice Kodak.
Internet Bandwidth
ISPL
has 256 kbps RF Internet bandwidth through STPI and implemented 4 Port dedicated VOIP link between US Office and Indian Branch with a voice Kodak.
Overall Call Center Infrastructure
The key elements of the voice infrastructure at
ISPL Call Center are as follows:
In India:
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2 Mbps Link from
Bharti
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Last Mile By Tata Telecom
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Broadband modem RAD
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Cisco 2621 for WAN Connectivity
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Net Magic 5Xp for VPN tunneling which converts public Network into private Network
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Cisco AS5350 with 8 T1 / E1 ports
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Edge Link 300 for Voice Channels
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Voice Network (PSTN)
LAN & WAN Infrastructure
100 Mbps switched LAN is
configured on 3com
Switches
Desktop
& OS
Based on 6029-43A:
17” IBM monitors
Intel Celeron 1.4GHz (256KB),
512MB Ram ,
40GB 5400RPM IDE HDD
PCI Microtower (3x4),
Intel 810e2,
Intel 10/100 Ethernet,
Windows XP Professional
Standard software loaded on the desktops includes IE 6.0, Typing Tutor, MS Outlook 2000, Norton Antivirus Corporate Edition 8.0 Antivirus and. Applications like MS
Office are loaded based on customer requirements.
Servers
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IBM
xSeries:
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1x 2.4GHz (400MHz) Xeon (512KB)
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2 GB PC2100 ECC DDR SDRAM
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36.4 GB HDD * 5 Raid 5 (open bay)
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Ultra320 SCSI
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48X-20X CD-ROM
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Double NIC Cards
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Power Redundancy
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Data back-up system
All data backups are done using IBM DDS drives using Veritas backup solutions. Mobile and distributed desktops are automatically backed up using Veritas.
Data Security / Data Access
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The Server room
(Server and Communications Infrastructure Room) has restricted access to approved personnel only. All access into and out of the data facility room is logged. Customer dedicated racks are used for housing servers, routers, switches and other products.
Data Transmission
ISPL uses data transmission over VPN
providing additional network security. Remote user Authentication is done using a 2 factor authentication system.
The network security for ISPL has been designed by Virtela Communications network security team and offers a robust security solution to
ISPL's data security needs.
Network Diagram:
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ISPL's
Offshore Contact Center
Infrastructure |
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The key features of our contact center infrastructure include:
Software
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Browser-based Multimedia/Cross Media Interaction Management (inbound/outbound)
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Automatic Call Distribution for telephone, voice-over-web, e-mail, voicemail, fax, and web chat
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Interactive Voice Response Call Routing
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Unified Messaging
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Automated and Semi-automated E-Mail Response
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Browser-based Supervision and Coaching
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Scheduled Quality Monitoring
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Browser-based configuration, supervision, and instant report generation
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Easy integration of contact center software and existing CRM and ERP applications
Hardware/Telecommunications
For more information, please
visit www.beaconglobalservices.com.
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