Call center - Jobs

At IIC intelligent, passionate minds tread uncommon paths to pioneer leading edge technologies stretching the frontiers of business solutions and exceed the customer satisfaction every time.

IIC is a leading, end to end IT Solution provider with 700+highly motivated professionals worldwide. Headquartered at New York, branches across USA and Indian operations at Hyderabad and Bangalore, 

Our International call center in Hyderabad, has the right mix of fun, performance, growth plans to expand 1000 seats by 2005 and people oriented practices-where every employee is recognized by his/her contribution, and offers the following positions.

Manager-Operations Call Center (code CC MG):
 
A post graduate with at least 4 years as a manager, with techno commercial experience in managing an international call center with minimum of 500 agents and involved inbound/outbound and BPO activities. Position offers unique and challenging opportunities with exposure to international environment. 

Asst Manager-Operations Call Center (Code CC AM): 
 
A graduate with 2-4 years of experience in handling a team of 150 Customer Support Executives/Tele Sales Representatives. 

Team Leader: (Code CC TL): 
 
A graduate with minimum 2 years of supervisory experience in an International call center with strong leadership and good people skills. 

Quality Analyst (code CC QA): 
 
A Graduate with 2-3 years of experience in International call center and at least 6 months of experience in implementing and monitoring quality in agent-customer communication. Should have sound knowledge of quality parameters and tools for voice and non voice processes. 

Customer support executives/Tele sales representatives: 

• Graduates with at least 3-12 months of experience in an International Call center

• Excellent communication skills.

• Excellent Interpersonal skills

• Strong customer service orientation

• Flexibility to work in the night shifts

Freshers:

Graduates with good communication skills would be considered for Trainee positions.

Interested candidates for all the above said positions may email their resume to callcareer@iicindia.com specifying the code in the subject line.

For more information, please visit www.beaconglobalservices.com.