BPO / Call Center


World Class Process Outsourcing with a Personal Touch

IIC has distilled our decades of process management expertise into a targeted set of BPO/Call Center solutions delivered via our state-of-the-art offshore delivery center in India. Over the past five years, IIC has developed our offshore delivery center to provide fully integrated and dedicated BPO/call center solutions to help our customers acquire more business, reduce operational costs, and increase revenue.  Our approach to service delivery brings together talented people; a defined, repeatable process; and superior technology and infrastructure to deliver effective solutions that address our customers’ business challenges. IIC unlocks business value by applying our proven process methodologies to optimize business processes. IIC offers a full range of BPO/Call Center solutions, but has specific expertise in the following areas:

  • Sales/Marketing Support
  • Customer Service
  • Accounting Services
  • Human Resource Management
  • Document Management

Industries

  • IT Products/Services
  • Telecommunications
  • Financial/Accounting
  • Healthcare

Delivery Capacity

IIC’s BPO/call center delivery capacity is built upon robust infrastructure and a commitment to the effective implementation of industry best practices in the following areas:

  • Delivery Methodology
  • Infrastructure
  • Quality
  • Data Security